FAQ

  • System Installation & Replacement

    • How long does installation take?

      Most residential installations are completed in 1 day. More complex jobs (large homes, zone systems, significant ductwork) may take longer.

    • Will I have AC during the installation?

      We work efficiently to minimize downtime. In most cases, you’ll be without AC for less than 24 hours.

    • Do you handle permits?

      Yes, we handle all required permits and inspections. This is included in our installation pricing.

  • HOA

    • What areas do you serve?

      We serve property managers throughout Northwest Florida including Destin, Miramar Beach, Santa Rosa Beach, 30A, and surrounding Okaloosa and Walton County areas.

    • Do you work with vacation rental management companies?

      Absolutely. We specialize in vacation rental properties and understand the unique demands of high-turnover seasonal rentals. We integrate with Breezeway and other property management systems.

    • How quick can you respond to service calls?

      We offer same-day service for most calls with 9 service vehicles covering our area. Emergency service is available 24/7 via phone.

    • Do you provide volume discounts?

      Yes. Preventative maintenance partners receive exclusive discounts on labor, parts, and new system installations.

    • Can you work around tenant schedules?

      Yes. We offer flexible scheduling including evenings and weekends to minimize disruption to occupied properties.

    • How does the FREE assessment work?

      We’ll schedule a walkthrough of all properties, visually inspect and grade every outdoor HVAC unit, document ages and conditions, and provide a comprehensive written report with recommendations. No cost, no obligation.

    • What brands do you service?

      All major brands including Carrier, Trane, Lennox, Rheem, Goodman, American Standard, and more. We’re a Carrier Factory Authorized Dealer.

    • How do we access service records and invoices?

      Through your dedicated partner portal with 24/7 online access to all invoices, estimates, service history, photos, and property documentation.

    • Do you integrate with property management software?

      Yes, we’re fully integrated with Breezeway and can coordinate through other property management systems via call, text, and email.

    • How do we communicate for service requests?

      However works best for you – call our direct line, text for quick updates, or email for detailed requests. We’re available 24/7 for emergencies.

  • Maintenance

    • How often should I have maintenance performed?

      We recommend twice-yearly service. Once in spring before cooling season and once in fall before heating season. Florida’s year-round climate demands regular attention.

    • What if you find something wrong during maintenance?

      We’ll explain any issues we discover and provide clear repair options with upfront pricing. You decide what makes sense for your home and budget.

    • Do you service all brands?

      Absolutely. Our technicians are trained and certified to service all major HVAC brands and models, no matter who installed your system.

  • General

    • Do you charge for estimates?
      We charge for a diagnostic service call where we’ll identify your problem and provide repair options with upfront pricing. This fee is waived if you proceed with the repair.
    • Do you offer builder pricing?

      Yes, we offer competitive pricing for builders and quantity discounts for multi-unit projects.

    • Do you work on all brands?
      Yes, our technicians are trained on all major HVAC brands, including Carrier, Trane, Lennox, Rheem, Goodman, American Standard, and more.
    • What warranties do you provide?

      All equipment includes manufacturer warranties (typically 10 years parts). We provide [X]-year labor warranty on our installations.

    • How quickly can you get here?

      We offer same-day service for most repair calls. Emergency service is available 24/7.

    • What if the repair is really expensive?
      We’ll always give you honest options. If the repair cost approaches the cost of replacement, we’ll explain that and help you make an informed decision. We also offer financing for repairs.
    • How early should I involve Quality Air in my project?

      As early as possible. We can review plans during design to ensure optimal system placement and ductwork routing.

    • Do you work with all builders?

      Yes, we work with production builders, custom builders, and homeowner-contractors.

    • What's your typical lead time?

      Lead times vary by season. Contact us as early as possible to ensure we can accommodate your schedule.

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